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Ordering Questions
Is your ordering system secure?
Yes, we do have a fraud protection system in place and information is secured with shopify security systems.
What payment methods can I use?
We accept all major credit cards, PayPal, Apple Pay, and Shop Pay Installments.
Every time I try placing an order I get an error
This is a common issue that happens to many customers. If you did not get an order confirmation email or get to a confirmation page, that usually means your order did not go through. The pending charge on your credit or debit card just means that our system attempted to charge your card. Please give it 48 hours and that charge will disappear and the money will go back on your card.
Can I cancel my order?
Customers can cancel their own order within 5 minutes of placing it directly from the confirmation page.
If more than 5 minutes have passed, we recommend contacting our support team as soon as possible. While we’ll do our best to catch the order before it is processed, please note that we ship orders quickly and cancellation may not always be possible.
Contact Us:
- Phone: +1 (818) 206-8764 (Available 9AM – 5PM PST)
- Email: [email protected]
If we’re unable to cancel the order in time, you can always initiate a return here.
Can I change my address after placing my order?
We recommend contacting our support team as soon as possible if you need to change your address on an order. While we’ll do our best to catch the order before it is processed, please note that we ship orders quickly and updates may not always be possible.
Contact Us:
- Phone: +1 (818) 206-8764 (Available 9AM – 5PM PST)
- Email: [email protected]
If we’re unable to update the address, you can also try reaching out to the carrier to request a pickup which most carriers will be able to provide.